Refund policy

Saving your card at sign-up charges nothing. Until the day your site goes live, you have paid us nothing, and you can walk away for any reason by removing your card from your account or emailing us. There's nothing to refund because there's been no charge.

The free site check and the demo site are free. No card is needed for either, and no charge ever follows from them.

If your site isn't live within 7 working days of us having your logo, photos and service list, your first month is free. We apply the credit ourselves: your first invoice shows $0.

Days we spend waiting on you don't count towards the 7. Details are in the terms.

Cancel any time, from your account or by emailing hello@morebookednow.com. Cancelling stops the next charge. Everything keeps running until the end of the month you've already paid for.

We don't refund the remainder of a month you've started. A month is the unit; when you cancel you've bought the rest of it and it's yours to use. There are no cancellation fees and no exit charges.

Cancelling is final. We don't hold the account open or start it up again later, and the price you signed up on ends with it. That's the trade for having no contract and no exit fee, and it's why we'd rather hear the problem than the notice: email us first and we'll fix what we can.

If you cancel within 7 days of your first charge, tell us why. If the service wasn't what the pricing page said it would be, we'll refund that first month in full.

If we charge you the wrong amount, charge you twice, or charge you after you cancelled, we refund the difference as soon as we see it, with an apology, no discussion needed.

If your site is down for more than 24 hours in a month because of something on our side, tell us and we credit that month.

If we can't deliver a part of your plan for a whole month, for example a feature that depends on a provider that's stopped working, we tell you and credit a fair share of that month.

Refunds go back to the card that was charged, through Stripe. We issue them within 2 working days of agreeing one; your bank usually shows it within 5 to 10 days. A credit for a future month simply appears on the next invoice.

You never need to fight us for a refund. Email us and, if the charge is wrong, it comes back. If you'd rather go to your bank, that's your right, and the card networks side with the cardholder on a charge that isn't what was agreed. We'd just rather fix it in one email than have you wait weeks.

Petri Mátyás, sole proprietor, trading as MoreBookedNow, 2092 Budakeszi, Tiefenweg utca 33/B, Hungary. hello@morebookednow.com. Refund questions are answered by a person, usually the same day.